Luke Sheppard of Sheppard & Company and Advisor on the HIVE Quick Response Advisory Board sits down to talk to Dave Bailey, President of Southern States Material Handling and Toyotalift, to discuss how the HIVE technology has helped their corporation with a better customer experience and less frustration and runaround for their technicians. As a President of a large corporation like Southern States Material Handling, you have many different suppliers or vendors for your tech

Let’s face it: The process of fulfilling equipment service requests can be tedious, inefficient and downright frustrating. Across industries, service repair technicians and dealer managers alike report the same list of pain points over and over, including breaks in the communication chain, wasted time running for parts and lost money in almost every part of the process. But what if there was another way? Enter HIVE Quick Response, a digital platform of secure links that conne

The service requester-service provider relationship should be an easy one—after all, you really can’t have one without the other. But all too often, there’s a disconnect. The culprit? Good, old-fashioned communication problems. Traditionally, communication between those in need of equipment repair and those providing it has been wrought with issues. Many times, service requests come in, but vital information is missing, which means service providers need to spend valuable tim

There’s no doubt about it: finding enough service technicians to get the job done is an enormous industry problem these days. Despite high base pay rates of $48 to $60 an hour, techs are still leaving their jobs in droves—and replacing them is harder than ever before. The issue is that service requests still keep coming in, whether there are enough techs available to do the work, or not. At the end of the day, something’s got to give. That’s where the HIVE comes in. An applic

Do you know how many phone calls your team fields each week for service requests, and why? The “why” is what inspired Hive Quick Response’s founding team to create this streamlined industry solution. “In the early 1980’s I was impressed with an equipment manufacturer who tracked their inbound phone calls to their service and sales support department in an effort to determine how to minimize those calls,” Founder Stephen Ross says. Ross admits that this approach left him a bit

With rising inflation impacting companies’ bottom lines, operations and fleet managers have been tasked with looking for ways to reduce costs as quickly as possible. Although some of the most proactive leaders have been digging in for months to find areas where they can make changes, they still haven’t been able to catch the inflation wave early enough to raise the price of their products. Now, many are scrambling to find alternate ways to cut back, including saving on operat

The equipment service industry is facing a growing challenge: a nationwide technician shortage. Machine owners, dealers, and service organizations are all feeling the pressure as experienced technicians retire, fewer new workers enter the field, and demand for fast, reliable service continues to rise. With fewer technicians available, every service call becomes more valuable — and efficiency is no longer optional. One of the most impactful ways to improve service performance

Case Study: Digital Transformation of Carton Clamp Inspections at Samsung – Groveland, FL Overview Samsung’s Groveland, Florida distribution facility needed a reliable, efficient way to validate that carton clamps were operating within manufacturer-specified parameters. Their existing system—based on paper checklists and Excel spreadsheets—was labor-intensive, error-prone, and lacked real-time oversight. To address this challenge, Samsung partnered with HiveQR to deploy a Da

4 Keys to Reducing Costs and Strengthening Customer Relationships by Steve Ross, Greg Mann Part 1 of 2 Whether you call it Full Maintenance, Comprehensive Fleet Maintenance, or a myriad of other names, managing fixed-price maintenance contracts is critical to continued success for the dealer and customer. Let’s look at four ideas we used to reduce costs for the service provider and enable competitive contract pricing for the customer. 1. Bill Warranty or Bill Yourself An oft