Frictionless Inspection-Service Solution
Offer your customers a digital OSHA Checklist Solution!
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Fill the Gap between Paper and Telematics.
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Improve Safety & Ensure OSHA compliance.
Service Request Simplified: (Mobile App)
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Request Placed in 30 Seconds with unit info.
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Hive "Direct Connect", Triage Call, Next Step Clear.
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Requester receives progress alerts, reduce downtime.
"Thanks to our partners Southern States Toyotalift, Raymond Storage Concepts and Raymond Handling Consultants. Together with HIVE Quick Response we are providing solutions to our client by reducing downtime and making a meaningful impact on their operation and bottom line!"
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HOW IT WORKS
THE SET UP
Simple and fast with no special IT support needed. The HIVE system starts with placing encrypted decals with unique identifiers on each piece of equipment. The decal QR includes each unit's vital information and is pulled with a simple scan. Our system experts will work with you to capture all the necessary data and upload it into your own secure private web portal.
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REQUESTING SERVICE
When equipment needs service, the customer of the dealership simply scans the QR code with the iServiceCall or your private branded mobile app to begin the process. The app will guide the user to verify the equipment, note the issue and provide a photo for reference. The service call gets immediately sent to the service provider portal and email to service coordinator. Takes less time than calling, texting the info or creating an email. (Less than 30 seconds to create a service request.)
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DISPATCH
The service coordinator clicks on the DirectConnect Link and is immediately in the specific service call communication center. The service technician is dispatched with knowledge of the issue, visual identification of the component that’s not working, and the exact GPS location of the equipment. The dispatcher can ensure the technician has the parts required to repair the equipment before traveling to the site.
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REAL-TIME UPDATES
The service coordinator communicates updates via text message through the communication center to the customer on dispatch or next steps. Could be parts on order, quote being prepared, waiting for quote approval, the next step is clear to your customer.
When service technician arrives onsite, simply scans the encrypted decal, and both the client and dispatcher are instantly notified that the technician is onsite. ​Once the technician completes the repair, the decal is scanned again, and both the client and dispatcher are instantly notified of job completion.
A SEAMLESS PARTNERSHIP
How many times have you had a service request come in that was missing vital information, causing you to have to spend time making additional calls and sending emails before a technician can even be dispatched?
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The HIVE is the only comprehensive quick-response digital platform that monitors and communicates the service request process from beginning to end. With just one simple scan of an encrypted decal, technicians now have all the information they need to get the job done, the first time.
Watch this quick video for an overview of the HIVE system!
LET'S GET STARTED
FREQUENTLY ASKED QUESTIONS
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DO YOU NEED TO HAVE THE HIVE APP TO USE IT?Yes. The HIVEQR App is how you access the technology. It’s easy to use and available for free download in the Apple App Store or on Google Play.
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WHAT HAPPENS IF THE DECAL GETS DAMAGED?The app has the ability to search by equipment name as well as scanning the code. You will still be able to place a service call while a new decal is being created.
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CAN YOU GIVE ME EXAMPLES OF ROI?Yes! We’re happy to provide case studies and ROI calculations. Head over to our contact page and request a consultation.