THE SECRET IS IN THE PROCESS
When customers call or email a service request, it often leads to multiple interactions until you have the unit serial number, location, problem, and who is calling.
With HIVE, your customers in 45-seconds through the App you supply them, a service request is submitted. Includes all of the vital information your team needs. Reduce Customer frustration by no longer being on hold and phone time following up on the repair status.
HOW IT WORKS
THE SET UP
The HIVE system starts with placing encrypted decals with unique identifiers on each piece of equipment. These include model and serial numbers, GPS location, and other vital information. Our system experts will work with you to capture all the necessary data and upload it into our system. Integration into your business system to auto open a work order is possible with our API interface tools.
When equipment needs service, the user simply scans the code with the HIVE or your private branded mobile app to begin the process. The app will guide the user to verify the equipment, note the issue and provide a photo for reference. The service call gets immediately logged in the system and sent to the service provider. Less time than texting the info.
Note: If client scans same unit, they will be notified that a service call has already been placed.
The service technician is dispatched with knowledge of the issue, visual identification of the component that’s not working, and the exact GPS location of the equipment. The dispatcher can ensure the technician has the parts required to repair the equipment before traveling to the site.
The service technician arrives, scans the encrypted decal, and both the client and dispatcher are instantly notified that the technician is onsite.
Once the technician completes the repair, the decal is scanned again, and both the client and dispatcher are instantly notified of job completion.
A SEAMLESS PARTNERSHIP
How many times have you had a service request come in that was missing vital information, causing you to have to spend time making additional calls and sending emails before a technician can even be dispatched?
The HIVE is the only comprehensive quick-response digital platform that monitors and communicates the service request process from beginning to end. With just one simple scan of an encrypted decal, technicians now have all the information they need to get the job done, the first time.
Watch this quick video for an overview of the HIVE system!
LET'S GET STARTED
FREQUENTLY ASKED QUESTIONS
DO YOU NEED TO HAVE THE HIVE APP TO USE IT?Yes. The HIVEQR App is how you access the technology. It’s easy to use and available for free download in the Apple App Store or on Google Play.
WHAT HAPPENS IF THE DECAL GETS DAMAGED?The app has the ability to search by equipment name as well as scanning the code. You will still be able to place a service call while a new decal is being created.
CAN YOU GIVE ME EXAMPLES OF ROI?Yes! We’re happy to provide case studies and ROI calculations. Head over to our contact page and request a consultation.