THE SECRET IS IN THE PROCESS
When your customer calls for a service request, it often leads to multiple interactions and increased phone and email time for your customer and team.
That's where we come in. With HIVE, your customer in 45-seconds through the App you supply them, a service request is submitted. Includes all of the vital information your team needs. Reduce Customer frustration spending time on hold reaching your service team and time following up on the status of the repair.
"Thanks to our partners Southern States Toyotalift and Raymond Handling Consultants. Together with HIVE Quick Response we are providing solutions to our client by reducing downtime and making a meaningful impact on their operation and bottom line!"
Southern States Toyotalift
HOW IT WORKS
THE SET UP
The HIVE system starts with placing encrypted decals with unique identifiers on each piece of equipment. These include model and serial numbers, GPS location, and other vital information. Our system experts will work with you to capture all the necessary data and upload it into our system. Integration into your business system to auto open a work order is possible with our API interface tools.
REQUESTING SERVICE
When equipment needs service, the user simply scans the code with the HIVE or your private branded mobile app to begin the process. The app will guide the user to verify the equipment, note the issue and provide a photo for reference. The service call gets immediately logged in the system and sent to the service provider. Less time than texting the info.
Note: If client scans same unit, they will be notified that a service call has already been placed.
DISPATCH
The service technician is dispatched with knowledge of the issue, visual identification of the component that’s not working, and the exact GPS location of the equipment. The dispatcher can ensure the technician has the parts required to repair the equipment before traveling to the site.
REAL-TIME UPDATES
The service technician arrives, scans the encrypted decal, and both the client and dispatcher are instantly notified that the technician is onsite.
Once the technician completes the repair, the decal is scanned again, and both the client and dispatcher are instantly notified of job completion.
A SEAMLESS PARTNERSHIP
How many times have you had a service request come in that was missing vital information, causing you to have to spend time making additional calls and sending emails before a technician can even be dispatched?
The HIVE is the only comprehensive quick-response digital platform that monitors and communicates the service request process from beginning to end. With just one simple scan of an encrypted decal, technicians now have all the information they need to get the job done, the first time.
Watch this quick video for an overview of the HIVE system!
