THE SECRET IS IN THE DECALS
Let's face it, when your phone rings for a service request, it typically leads to multiple interactions and increased phone and email time gathering vital information needed to complete the request.
That's where we come in. With HIVE, your people are given all of the information they need to complete a service request with a simple scan of an encrypted decal. In 45-seconds, a service request can be submitted and your team will have all of the vital information they need from the start. No more spending countless hours on the phone tracking down information, and no more frustrated customers stuck waiting on hold.
HOW IT WORKS
THE SET UP
The HIVE system starts with placing encrypted decals with unique identifiers on each piece of equipment. These include model and serial numbers, GPS location, and other vital information. Our system experts will work with you to capture all the necessary data and upload it into our system.
When equipment needs service, the user simply scans the code with the HIVEQR app to begin the process. The app will guide the user to verify the equipment, note the issue and provide a photo for reference. The service call gets immediately logged in the system and sent to the service provider.
Note: If client scans same unit, they will be notified that a service call has already been placed.
The service technician is dispatched with knowledge of the issue, visual identification of the component that’s not working, and the exact GPS location of the equipment. The dispatcher can ensure the technician has the parts required to repair the equipment before traveling to the site.
The service technician arrives, scans the encrypted decal, and both the client and dispatcher are instantly notified that the technician is onsite.
Once the technician completes the repair, the decal is scanned again, and both the client and dispatcher are instantly notified of job completion.
Scan, Note, Photo, Send and your clients Service Request is in your secure online portal, monitor 24/7.
A SEAMLESS PARTNERSHIP
How many times have you had a service request come in that was missing vital information, causing you to have to spend time making additional calls and sending emails before a technician can even be dispatched?
The HIVE is the only comprehensive quick-response digital platform that monitors and communicates the service request process from beginning to end. With just one simple scan of an encrypted decal, technicians now have all the information they need to get the job done, the first time.
Watch this quick video for an overview of the HIVE system!