WHY THE HIVE SOLUTION?
HIVE'S SOLUTION closes the customer experience gap for getting your equipment repaired and back into operation. From the front-line supervisor or anyone authorized on your team will be able to quickly, and easily place a service call. You provide the technicians with all the details they need before traveling to the site to identify what they need to complete the repair on the first call. The great advantage is keeping the customer informed from start to back in service.
Watch our video to hear how HIVE can help you create an even greater customer experience.
Challenge: The Complexity of a Service Request
Solution: Digital connection with your Customer.
Say hello to accurate information, first-time completion, a simplified process, instant communication and more time to get your job done.
HIVE Quick Response is a game changing cloud-based software technology used to simplify the service request process by instantaneously providing vital equipment data, real-time operational reports and a seamless communication link between service requesters and service providers.
DO YOU KNOW YOUR FIRST-TIME COMPLETION RATE?
Companies like yours have experienced a 60% increase in first-time completion rates after implementing the HIVE platform. Each piece of equipment gets its own scannable, encrypted decal. When machine users need to make a service request, they simply scan the decal, answer a few questions, and within minutes they're in the service provider's queue. It's as easy as 1-2-3.
01
SCAN
Machine users scan an encrypted decal to submit equipment issue
02
DISPATCH
A technician is dispatched from your dealer with all vital information they need
03
COMPLETE
Technician completes the repair and your equipment is back up and productive
LET'S SIMPLIFY YOUR EVERYDAY
MACHINE USERS
Place a service call in just 45 seconds so you can get up and running again faster. No more waiting on hold or searching for model or serial numbers — they’re already in the HIVE.
SERVICE PROVIDERS
Spend less time communicating and accomplish more on your service calls. The HIVE is your direct line to the information you need to service all your equipment.
DEALER MANAGERS
Access to real-time data makes remote fleet management easier. The HIVE allows your team to be more efficient so they can handle more service calls without the overhead.
WHAT THE INDUSTRY IS SAYING
