Results & Communication Improve!
HIVE'S SOLUTION closes the communication gap, after hundreds of installs the number one frustration we hear by machine owners is lack of communication during the repair process. Imagine the value of viewing single or multi-locations service activity on one dashboard, which creates a frictionless service process for equipment repaired and back into operation. Service History for analytics in one easy to use dashboard.
Machinery Pre-shift Compliance Inspections is where safety, Service and lower operating costs begin. Compliance Inspections + Alerts and more, with our green DOT technology. Using our solution an issue is identified on the inspection. the front-line supervisor is immediately notified, reviews the issue then easily request service. To ensure dealers can complete repairs on the first visit, it's critical to provide technicians with all necessary details - including required parts and technical expertise - before they travel to the machine location. Critical is identifying what is needed from parts to technical experience to complete the repair on the first call. The repair begins and ends with a simple scan.
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Watch our video to learn how this solution can help you create an even greater service experience.
Challenge: The Complexity of a Service Request
Solution: Digital connection (Dealer & Customer)
Say hello to accurate information, first-time completion, a simplified process, instant communication and more time to get your job done. Quote from a dealer customer: "You have helped our internal communications within our multiple locations, keeping track of all the service issues in the past was very difficult."
HIVE Quick Response is a game changing cloud-based software technology used to simplify the service request process by instantaneously providing vital equipment data, real-time operational reports and a seamless communication link between service requesters and service providers.
DO YOU KNOW YOUR FIRST-TIME COMPLETION RATE?
Companies like yours have experienced a 60% increase in first-time completion rates after implementing the HIVE platform. Each piece of equipment gets its own scannable, encrypted decal. When machine users need to make a service request, they simply scan the decal, answer a few questions, and within minutes, they're in the service provider's queue. It's as easy as 1-2-3.
01
SCAN
Machine users scan an encrypted decal to submit equipment issue
02
DISPATCH
A technician is dispatched from your dealer with all vital information they need
03
COMPLETE
Technician completes the repair and your equipment is back up and productive
LET'S SIMPLIFY YOUR EVERYDAY
MACHINE USERS
Place a service call in just 45 seconds so you can get up and running again faster. No more waiting on hold or searching for model or serial numbers — they’re already in the HIVE.
SERVICE PROVIDERS
Spend less time communicating and accomplish more on your service calls. The HIVE is your direct line to the information you need to service all your equipment.
DEALER MANAGERS
Access to real-time data makes remote fleet management easier. The HIVE allows your team to be more efficient so they can handle more service calls without the overhead.
WHAT THE INDUSTRY IS SAYING
LET'S GET STARTED
FREQUENTLY ASKED QUESTIONS
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DO YOU NEED TO HAVE THE HIVE APP TO USE IT?Yes. The HIVEQR App is how you access the technology. It’s easy to use and available for free download in the Apple App Store or on Google Play.
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WHAT HAPPENS IF THE DECAL GETS DAMAGED?The app has the ability to search by equipment name as well as scanning the code. You will still be able to place a service call while a new decal is being created.
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CAN YOU GIVE ME EXAMPLES OF ROI?Yes! We’re happy to provide case studies and ROI calculations. Head over to our contact page and request a consultation.