Challenge: Complexity of the Service Request
Solution: Provide your App to your Customers
Say hello to accurate information, first-time completion, a simplified process, instant communication and more time to get your job done.
HIVE Quick Response is a game changing cloud-based software technology used to simplify the service request process by instantaneously providing vital equipment data, real-time operational reports and a seamless communication link between service requesters and service providers.
WHY HIVE?
HIVE closes the gap on customer experience for getting your equipment repaired and back into operation so you can do your job. From the operator to the first line supervisor, anyone on your team will be able to quickly, and easily, give technicians all the details they need before showing up so they can complete the repair on the first call. A repair that may be currently costing you multiple trips or days, will now only take you a few minutes.
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Watch this video to hear how HIVE has helped Southern States Toyotalift and Southern States Material Handling with a better customer experience and less frustration and runaround for their technicians.
DO YOU KNOW YOUR FIRST-TIME COMPLETION RATE?
Companies like yours have experienced a 60% increase in first-time completion rates after implementing the HIVE platform. Each piece of equipment gets its own scannable, encrypted decal. When machine users need to make a service request, they simply scan the decal, answer a few questions, and within minutes they're in the service provider's queue. It's as easy as 1-2-3.
01
SCAN
Machine users scan an encrypted decal to submit equipment issue
02
DISPATCH
A technician is dispatched from your dealer with all vital information they need
03
COMPLETE
Technician completes the repair and your equipment is back up and productive
LET'S SIMPLIFY YOUR EVERYDAY
MACHINE USERS
Place a service call in just 45 seconds so you can get up and running again faster. No more waiting on hold or searching for model or serial numbers — they’re already in the HIVE.
SERVICE PROVIDERS
Spend less time communicating and accomplish more on your service calls. The HIVE is your direct line to the information you need to service all your equipment.
DEALER MANAGERS
Access to real-time data makes remote fleet management easier. The HIVE allows your team to be more efficient so they can handle more service calls without the overhead.
WHAT THE INDUSTRY IS SAYING
LET'S GET STARTED
FREQUENTLY ASKED QUESTIONS
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DO YOU NEED TO HAVE THE HIVE APP TO USE IT?Yes. The HIVEQR App is how you access the technology. It’s easy to use and available for free download in the Apple App Store or on Google Play.
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WHAT HAPPENS IF THE DECAL GETS DAMAGED?The app has the ability to search by equipment name as well as scanning the code. You will still be able to place a service call while a new decal is being created.
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CAN YOU GIVE ME EXAMPLES OF ROI?Yes! We’re happy to provide case studies and ROI calculations. Head over to our contact page and request a consultation.