"Thanks to our partners Southern States Toyotalift, Raymond Storage Concepts and Raymond Handling Consultants. Together with HIVE Quick Response we are providing solutions to our client by reducing downtime and making a meaningful impact on their operation and bottom line!"
Where to begin your journey
WHERE TO BEGIN – THE ENTERPRISE SOLUTION
Consider flexibility and power of an equipment inventory encrypted QR code on each asset which drives operating efficiency, improve customer experience and communication, safety compliance inspections.
HOW SOLUTIONS WORK TOGERHER:
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Inventories are QR decaled from the beginning with Service Requests, ELM of OSHA Inspections, add customer service requesters, easy to start, Dealer Customers love the solution.
THE SET UP
Simple and fast with no special IT support needed. Steps to start
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Mass upload through your secure portal branch depots, equipment inventory, customer locations, storage locations (30 Minutes or less)
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Print and adhere branded decals to your inventory with secure encrypted QR code. (Every Unit from dealership to customer has a decal ready to go.)
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Mobile apps are intuitive, determine company use cases, train in 30 minutes or less
THE UNIT QR IDENTIFIER USE CASES
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Requests for Service: customer has mobile app, scan the encrypted unit QR, unit and customer data pulls in, select unit up or down, note the issue, take issue photos, add PO, hit send (30-45 second process), call immediately in service portal. Customer has a secure portal, communicate via text messages from start to finish.
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Simple for technicians to search a unit and see history, rentals onsite, simple scan to take inventory, office pulls data from the web portal.
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Same QR is used for OSHA inspections, make it easy for your customers.
SERVICE CALL MANAGEMENT IF VALUE TO YOUR PROCESSES
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Service requests generate emails and enter web portals, easy to pass on to technicians, technicians can get SMS Text with all service call info, see details before they go, location, issue, photos, with 67% are visual issues, parts before traveling.
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Compliments dealer management systems, great for technicians who open their own work orders onsite, simple for dispatchers to pass on the active call to technicians with all needed information
REAL-TIME UPDATES START TO FINISH
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Service requests alerts from request until back in service, no wondering and extra phone calls by customer or dealers to keep informed
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Reduce lost time gathering the right data and service requesters stay informed, increase the first call fix.
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Ask us about "The Broken Light" scenario
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If you use our OSHA digital Inspections solution, supervisor alerted, with photo(s) when operator finds issue(s), simple to turn into a service request if needed.
A SEAMLESS PARTNERSHIP
How many times have you had a service request come in that was missing vital information, causing you to have to spend time making additional calls and sending emails before a technician can even be dispatched?
The HIVE is the only comprehensive quick-response digital platform that monitors and communicates the service request process from beginning to end. With just one simple scan of an encrypted decal, technicians now have all the information they need to get the job done, the first time.
Watch this quick video for an overview of the HIVE system!
